Ready to get start sending your first campaign? Here are some steps to follow for your text messaging marketing strategy to be the most successful. Determine the content you want to send When pondering over what type of content you want to send, you need to think of it like it is a premium format of content, a text message … Read More
How do guests opt out of SMS marketing?
There is much regulation when it comes to SMS marketing. The good thing is we handle most of this for you so you stay compliant. The phrase HELP and STOP message is a line of text that tells the end user how to get help regarding the SMS campaign and how to stop or unsubscribe from the campaign. This message … Read More
How do I update or delete a contact?
To edit a contact simply click on the row the contact is in. This will display a popup with the information this individual provided. From here you can change any field and then click ‘Update Contact’ or if you choose you can click ‘Delete’ to remove the contact from your list.
How do I acquire new phone numbers in my contacts?
Acquiring new contacts can happen four ways: Paper form – Guest fills out a card to opt in and contact is manually added using the kiosk or in the SwiftConnect Dashboard Kiosk – Guest fills out information on a stationary tablet (this could be at the the bar or hostess station). The Kiosk text labels, colors, and overall style or … Read More
How to use templates?
Templates are a great way to save some of your more popular SMS campaign messages. By having a template you can quickly compose a template with minimal edits. Here is how you save and use templates: When composing an SMS message that will be used often you can click the ‘Save as template’ link. You can then name the template … Read More
How to use tags when composing a text message?
Tags are a powerful way to create a personal message to a large number of recipients. Tags work by using a trigger that auto fills with the recipients personal information. Here is an example: You send a targeted SMS campaign to 50 contacts and in your message your write the following: In this example {{first_name}} is your tag and will … Read More
Where can I view my text messages?
All text messages you have sent can be viewed in ‘All Messages’. Here you can view your campaigns that you have sent and have two way conversations.
What are campaigns?
A campaign is a label for outbound text message. This label is created when creating a new message and can help you keep track of the mass text message you send. Here is an example: Is the first of the month and you want to send out a special offer to everyone that has birthdays this month. You click on … Read More
How to create my first List?
A List is a group of phone numbers that have been selected based on rules you define. A short and quick example is to create a List of numbers with anyone in your contacts that start with the letter ‘A’. As you can see creating a List can be very powerful so your message only reaches the people you are … Read More
How to send an SMS?
Sending your first message within SwiftConnect is easy! First you will need contacts, but if you don’t have any contacts yet you can type out the entire number (15551234567). First click on ‘Compose’ you will see the compose message screen. From here you will see several options: To is equal to the number(s) you want to send a text message to. … Read More
