There is much regulation when it comes to SMS marketing. The good thing is we handle most of this for you so you stay compliant. The phrase HELP and STOP message is a line of text that tells the end user how to get help regarding the SMS campaign and how to stop or unsubscribe from the campaign. This message … Read More
How do my guests connect to the WiFi?
Here are the steps a to connect to your guest WiFi network: Guest will connect to the guest network you are broadcasting (i.e. MyRestaurantName-WiFi). They will be greeted with a guest portal that is served by SwiftConnect. They will fill out the form and accept the ‘Terms and Conditions’. A confirmation code confirming a valid phone number is sent to … Read More
How to add new users?
Here are the types of users you can make as the Administrator for your site: Marketing – Creates a simplified messaging platform that strips all administrator functions Kiosk – Creates a kiosk user so you can login to your kiosk Front Desk – Special use case not applicable in most scenarios (made for the hospitality industry) Device Manage – Special … Read More
How to update my billing information?
To update your billing information browse over to https://www.myswiftconnect.com/my-account/. You can login with your account information here. It is possible this login is different from you SwiftConnect dashboard. If you have forgotten your password click the ‘Lost your password’ link and follow the steps to reset your password. Once you are logged in click on ‘My Subscriptions’ and ‘Change Payment’. … Read More
How do I use Kiosk mode?
Kiosk mode is meant to be displayed on a stationary tablet in your place of business. We provide various style of stands and mounts to accommodate your needs. Here’s how it works: You install your kiosk in a location that has power available, so you can plug in your kiosk to an outlet. If you haven’t already you must create … Read More
Can I be provided a sub-domain for my account?
Yes, sub-domains are available as part of the Elite plan. This is a great way to further personalize your dashboard experience.
How do I acquire new phone numbers in my contacts?
Acquiring new contacts can happen four ways: Paper form – Guest fills out a card to opt in and contact is manually added using the kiosk or in the SwiftConnect Dashboard Kiosk – Guest fills out information on a stationary tablet (this could be at the the bar or hostess station). The Kiosk text labels, colors, and overall style or … Read More
How to zoom in on line graphs?
Line graphs on the main dashboard show the selected time frame. If you would like to zoom in on a line graph simply click the starting point and drag to the end point. The line graph will then zoom to the area selected. You can zoom even further in if needed to get more specific time frame.
How to use the Dashboard?
The dashboard offers a number of quick statistics on your network. If you only have access to one site your information will popup automatically. If you role or license allows for multiple sites to be connected you will see a dropdown menu. Use the dropdown menu to select the site dashboard you would like to load. This includes the following: … Read More
