Frequently Asked Questions

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Getting Started

  1. What is SwiftConnect™?
  2. How to send an SMS?
  3. How to get Started Sending your First Campaign?

Installation

  1. How does the UniFi® Controller integration work?
  2. Do I need to integrate with the UniFi Controller?
  3. Can I make changes to the Guest Portal?
  4. Can I make changes to the Kiosk form?
  5. How do my guests connect to the WiFi?

Interface

  1. What information does the dashboard display?
  2. What does Device Authorization do?
  3. What are WiFi Registrations?
  4. What are Kiosk Registrations?
  5. How to add new users?

SMS Guide

  1. How to send an SMS?
  2. How to create my first List?
  3. What are campaigns?
  4. Where can I view my text messages?
  5. How to use tags when composing a text message?
  6. How to use templates?
  7. How do I acquire new phone numbers in my contacts?
  8. How do I update or delete a contact?
  9. How do guests opt out of SMS marketing?
  10. How to get Started Sending your First Campaign?

Managment

  1. How to use the Dashboard?
  2. How to zoom in on line graphs?
  3. How do I acquire new phone numbers in my contacts?
  4. Can I be provided a sub-domain for my account?
  5. How do I use Kiosk mode?
  6. How to update my billing information?
  7. How to add new users?
  8. How do my guests connect to the WiFi?
  9. How do guests opt out of SMS marketing?

Support

  1. What is a MAC address?
  2. What UniFi® controller information do I need?
  3. Your secret token is not valid?
  4. Will SwiftConnect™ work well on different devices?
  5. Need a specific feature added?
  6. How do I add an additional site(s)?
  7. Can I make changes to the Guest Portal?
  8. Can I make changes to the Kiosk form?
  9. How do I change my password?

General

  1. What is the approval process for toll-free SMS?
  2. Why use toll-free SMS instead of a regular local phone number SMS?
  3. What is toll-free SMS?
  4. Why use toll-free SMS instead of a short code?
  5. How do I enter an emoji into my message?

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